You've probably already asked yourself how a regular transport order works for us, what things need to be taken into account on your or our part and what the preparation in advance of each order looks like, right?
We were interviewed for you - by you, from the customer's perspective and hope that your open questions about our services will be answered.
If not, give us a call and we will be happy to answer your concerns personally and – if necessary – in several languages.
Customer: How frequently do you have departures or do you travel to certain areas?
OCS: That's easy and quick to answer. We drive from everywhere to everywhere every day, even from the most distant corners over long distances and sometimes short distances. We are particularly frequent in Poland and Russia, where our employees know their way around best!
Customer: Do you only transport certain goods?
OCS: No, because we really drive almost EVERYTHING! It doesn't matter how big, small, bulky, cooled, dangerous or urgent it is. This is the flexibility that our customers value from us.
Customer: Do you only have small or large vehicles available?
OCS: We are flexible there too! We can provide you with any vehicle of any size you require, as we work with many partners and offer a comprehensive portfolio of possible vehicles through this network. The security of your shipment is guaranteed by the fact that we regularly and extensively check all of our partners. We have been working with many of our partners since we were founded in 1989 and therefore have an extremely close relationship with drivers and dispatchers.
Customer: How long does the transport take?
OCS: It’s very different. Depending on the distance, 1-2 working days for full loads within the EU and 2-4 working days for partial loads. If you want to take your goods to Siberia, the transport will of course take longer. During the transport, we always remain in contact with our drivers in order to be able to inform you transparently and promptly about the current status of the order. You can also book short routes with us; for example, we also regularly travel between Bremen and Hamburg. By the way, our longest distance by land was to Ulaanbaatar in Mongolia and was over 8,000 km. The truck was on the way there for more than two weeks.
Customer: How must the goods be packaged for transport and how are they secured?
OCS: Your goods must be packaged safely for transport and can be handled with a forklift. Depending on the goods, they should also be packaged to withstand extreme external influences caused by the local weather (e.g. cold or heat) or to protect against shocks or vibrations in order to ensure undamaged delivery to the destination. To properly secure the goods on the truck, each vehicle has a sufficient number of seat belts, anti-slip mats and edge protectors to secure your goods for transport.
Customer: What happens to my Euro pallets?
OCS: Euro pallets always have to be exchanged step by step. Everything else will be agreed in writing. We would also be happy to inform you about alternative options if, for example, your customer does not have any exchange pallets or you are not in a position to exchange them immediately. We have therefore introduced a return service for many customers, in which the exchanged pallets are initially temporarily stored near the recipient and then picked up by us on a regular basis. This not only saves our customers time and effort in administration, but also money because this option is often no more expensive than the step-by-step exchange.
Customer: How much time do I have to load the truck?
OCS: You have 4 hours of free loading time, just as the recipient of the goods has 4 hours of free unloading time. If it does take longer, please let us know in advance so that we can restructure our transport schedule if necessary. However, we are quite flexible on this point and do not charge for every hour that a truck is idle. Because something can always come up that couldn't have been foreseen beforehand.
Customer: What documents do I need to give the driver?
OCS: The driver for the transport order needs a CMR waybill and the delivery notes of the goods. We will be happy to issue the CMR consignment note for you. If things have to be done quickly or there is no CRM waybill by chance, the driver always has a blank CMR waybill with him to fill out.
Customer: The recipient must not find out who the original sender of the goods is. How can this be solved?
OCS: That's not a problem. In this case, it is standard practice for the documents to be neutralized. We are also happy to provide information about this in a personal conversation or on the phone. For many of our customers, this is a good opportunity to save unnecessary transport costs, because the goods sold can be transported directly from the shipping warehouse to the customer without detours.
Customer: Are my goods insured or do I still need to take out transport insurance?
OCS: Don't worry, the transport and therefore your goods are always insured. However, if your goods are very valuable, please inform us and we will of course provide you with additional transport insurance just in case.
Customer: Your driver only speaks Polish or Russian, how can I communicate with him?
OCS: In this case, we would be happy to take over communication with the drivers for you. Our drivers receive all relevant information from us because we all speak Polish or Russian, although the drivers can usually also communicate in German or English.
Customer: I need a sales tax certificate for the tax office after the transport has been completed. Can you help me with that?
OCS: Of course. We can of course issue these to you, please contact us.
Customer: Thank you very much for this informative and nice interview with you.
OCS: You're welcome and thank you for your interest in the services of OCS Spedition GmbH. Who do you know who also needs transport to Eastern Europe?
