Your questions - our answers!
"You've probably wondered how a regular transport order works with us, what you and we need to consider, and how we prepare for each order, right?
We've addressed a few basic questions here and will answer them right away. If not, give us a call and we'll be happy to answer your questions personally and – if necessary – in several languages."
That's easy and quick to answer. We drive daily from everywhere to everywhere, even from the most remote corners of major cities, covering both long and short distances. We are particularly frequent visitors to Poland , Scandinavia , the Baltic states, and Ukraine, where our staff are most familiar with the region!
No, because we really transport almost ANYTHING! It doesn't matter how big, small, bulky, refrigerated, dangerous, or urgent it is. That's the flexibility our customers appreciate about us.
We're flexible here too! We can provide you with any vehicle of any size, as required, because we work with numerous partners and, through this network, offer a comprehensive portfolio of available vehicles. The security of your shipment is guaranteed by our regular and thorough vetting of all our partners. We have been working with many of our partners since our founding in 1989 and therefore have an exceptionally close relationship with the drivers and dispatchers.
It varies considerably. Depending on the distance, full truckloads within the EU take 1-2 business days, while partial truckloads take 2-4 business days. Naturally, transport to Turkmenistan will take longer. During transport, we maintain constant contact with our drivers to keep you informed of the order's status transparently and promptly. We also offer shorter routes; for example, we regularly travel between Bremen and Hamburg. Our longest overland journey was to Ulaanbaatar in Mongolia, a distance of over 8,000 km. The truck took more than two weeks to reach that destination.
Your goods must be securely packaged for transport and be manageable by forklift. Depending on the type of goods, they should also be packaged to withstand extreme external influences from local weather conditions (e.g., cold or heat) or to protect against impacts or vibrations in order to guarantee undamaged delivery at the destination. Each truck is equipped with a sufficient number of safety straps, anti-slip mats, and edge protectors to properly secure your goods during transport.
Euro pallets must always be exchanged one-to-one. Any other details will be agreed upon in writing. However, we are happy to explain alternative options to you, for example, if your customer doesn't have exchange pallets or if you are unable to exchange them immediately. For many customers, we have therefore introduced a collection service where the exchanged pallets are temporarily stored near the recipient and then collected by us on a regular basis. This saves our customers not only time and administrative effort, but also money, as this option is often no more expensive than exchanging them one-to-one.
You have two hours of free loading time, and the recipient of the goods has two hours of free unloading time. If it should take longer, please inform us in advance so we can adjust our transport schedule accordingly. However, we are quite flexible in this regard and don't charge for every extra hour a truck is idle. Unforeseen circumstances can always arise. Exceptions are container transports and special deliveries. We would be happy to explain these in more detail in a personal consultation or under our "Container Transport" and "Special Deliveries" sections.
The driver for the transport order needs a CMR consignment note and the delivery notes for the goods. We will gladly issue the CMR consignment note for you. If things need to be done quickly or if a CMR consignment note isn't available, the driver always carries a blank CMR consignment note to fill out.
That's no problem. In this case, it's standard practice for the documents to be neutralized. We're happy to provide further information on this in person or by phone. For many of our customers, this is a good way to save on unnecessary shipping costs, as the goods can be transported directly from the warehouse to the customer without any detours.
Don't worry, transport and therefore your goods are always insured. However, if your goods are very valuable, please inform us and we will of course arrange additional transport insurance for you, just in case.
We will gladly handle communication with the drivers for you. Our drivers receive all relevant information from us, as we primarily speak Polish and Russian, although the drivers can usually also communicate in German and English.
Of course! We can certainly issue these for you. Please feel free to contact us about this.